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Communication

OMS and Other Dental Specialists

Residents

Professional Staff

PMOD01 - Chairside Power: Cracking the Code of Generational Communication in Dentistry

On-demand
CE: 1.0 CDE
On-demand<br><i>On-demand session available beginning Sept. 28.</i>
OMS practices now serve six generations, each with distinct communication expectations – from the authority- and loyalty-driven Silent Generation and baby boomers to the efficiency-focused Generation X, value-seeking millennials, authenticity-driven Generation Z and highly digital, socially aware Generation Alpha. This course provides teams with practical skills to connect across the generational spectrum. Participants will explore what resonates with each patient group, learn to avoid common communication missteps and practice strategies that reduce anxiety, build trust and drive case acceptance. By applying these insights, OMS teams can strengthen patient relationships, increase loyalty and create conversations that encourage informed, confident “yes” decisions.

Learning Objectives:

At the conclusion of this presentation, participants should be able to:
  1. Identify communication traits and preferences of six generations: Silent Generation, baby boomers, Generation X, millennials, Generation Z and Generation Alpha.
  2. Demonstrate adaptive chairside strategies (tone, pacing, visuals and delivery) that improve trust, comfort and treatment acceptance.
  3. Integrate a repeatable framework for generational awareness into daily team communication and treatment planning.