Consultant and Educator Nash Institute for Dental Learning Davidson, North Carolina
Communication isn’t just important; it’s everything. This interactive session is designed to re-energize an OMS team’s communication skills and strategies for greater collaboration, efficiency and patient satisfaction. Explore the skills needed to navigate patient objections, minimize conflict, improve cross-role communications and align the team around patient care and practice success. Attendees will assess their current communications habits, identify common blind spots and walk away with practice tools to fine-tune their daily interactions – whether it’s managing up to a doctor, handing off a patient or negotiating financial agreements.
Learning Objectives:
At the conclusion of this presentation, participants should be able to:
Recognize common communication pitfalls and their impact on team performance and patient perception.
Apply structured strategies for improving clarity, consistency and confidence in day-to-day conversations across clinical and administrative roles.
Navigate challenging interaction and overcome objections with confidence and competence.
Strengthen patient communication skills to build trust, improve understanding and increase treatment acceptance.
Introduce patients to care with clarity, empathy and confidence to create trust, reduce anxiety and improve treatment acceptance.
